Terms and Conditions

1. Acceptance of Terms

Welcome to Freshinbasket ("Company," "we," "our," or "us"). These Terms and Conditions govern your access to and use of the Freshinbasket website, mobile applications, and related services.

By accessing, browsing, registering, or placing an order through Freshinbasket, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms, you must not use our services.

2. About Freshinbasket

Freshinbasket is an online platform that sources, stores, markets, and delivers fresh fruits, vegetables, and related products to customers.

Our services include:

• Online ordering of fruits and vegetables
• Home delivery services
• Wholesale and retail sales
• Customer support and order management

3. Eligibility

To use our services, you must:

• Be at least 18 years old or have permission from a parent or legal guardian.
• Provide accurate and complete information during registration and checkout.
• Use the platform in compliance with applicable laws.

We reserve the right to suspend or terminate accounts that provide false information.

4. User Account

When creating an account, you agree to:

• Maintain accurate account information.
• Keep your login credentials confidential.
• Accept responsibility for activities conducted through your account.
• Notify us immediately of any unauthorized use of your account.

Freshinbasket is not responsible for losses resulting from unauthorized access caused by your failure to protect account credentials.

5. Products and Availability

Freshinbasket strives to ensure that product descriptions, images, prices, and availability are accurate. However:

• Product images are for illustrative purposes only.
• Actual size, color, weight, and appearance may vary.
• Availability is subject to stock and seasonal conditions.
• We reserve the right to limit quantities purchased.

We may discontinue products without prior notice.

6. Pricing

All prices displayed on the platform are in Indian Rupees (INR) unless otherwise specified. Prices may change without notice due to:

• Market conditions
• Supplier pricing changes
• Seasonal availability
• Government taxes or regulations

The price charged will be the price displayed at the time of order confirmation.

7. Orders

When an order is placed:

• You will receive an order confirmation.
• Freshinbasket reserves the right to accept or reject any order.
• Orders may be canceled if products become unavailable, payment fails, or fraudulent activity is suspected.

Order confirmation does not guarantee product availability.

8. Payments

We offer payment options including:

• Online payments through Razorpay
• UPI payments
• Debit cards
• Credit cards
• Net banking
• Cash on Delivery (where available)

All online payments are processed by secure third-party payment providers.

Freshinbasket does not store sensitive card information such as CVV numbers or PINs.

9. Delivery

Delivery Areas

Services are available only in locations where Freshinbasket currently operates.

Delivery Times

Estimated delivery times are provided for convenience only and are not guaranteed. Delivery delays may occur due to:

• Weather conditions
• Traffic disruptions
• Operational issues
• Force majeure events

Customer Responsibility

Customers must provide:

• Accurate delivery addresses
• Valid contact information
• Reasonable access to delivery locations

Additional charges may apply for failed delivery attempts caused by incorrect information.

10. Order Cancellation

Customers may cancel orders before dispatch. Once an order has been dispatched or is out for delivery, cancellation may not be possible.

Freshinbasket reserves the right to cancel orders due to:

• Product unavailability
• Pricing errors
• Suspected fraud
• Operational constraints

Any eligible refunds will be processed according to our Refund Policy.

11. Returns and Refunds

Due to the perishable nature of fruits and vegetables:

• Returns may not be accepted after delivery.
• Customers should inspect products upon receipt.
• Quality-related complaints must be reported within 24 hours of delivery.

Refunds, replacements, or credits may be provided at our discretion after reviewing the complaint.

12. Customer Conduct

Users agree not to:

• Violate applicable laws.
• Submit false information.
• Interfere with platform operations.
• Attempt unauthorized access to systems.
• Upload harmful software or malicious code.
• Abuse customer support staff or delivery personnel.

Violation of these terms may result in account suspension or termination.

13. Intellectual Property

All content on Freshinbasket, including:

• Logos
• Trademarks
• Product listings
• Images
• Designs
• Software
• Text

is owned by or licensed to Freshinbasket and is protected by intellectual property laws.

No content may be copied, reproduced, distributed, or modified without prior written permission.

14. Limitation of Liability

To the maximum extent permitted by law, Freshinbasket shall not be liable for:

• Indirect damages
• Consequential damages
• Loss of profits
• Business interruption
• Data loss
• Delivery delays beyond reasonable control

Our total liability shall not exceed the amount paid by the customer for the relevant order.

15. Disclaimer

Freshinbasket provides services on an "as available" and "as is" basis. We do not guarantee:

• Uninterrupted service
• Error-free operation
• Continuous product availability
• Complete accuracy of all content

Users access and use the platform at their own risk.

16. Third-Party Services

Our platform may integrate with third-party services including:

• Razorpay
• Cloudinary
• Mapping providers
• Analytics providers

Freshinbasket is not responsible for the content, policies, or practices of third-party services.

17. Privacy

Your use of Freshinbasket is also governed by our Privacy Policy, which explains how personal information is collected, used, and protected.

18. Force Majeure

Freshinbasket shall not be liable for delays or failures resulting from events beyond reasonable control, including:

• Natural disasters
• Floods
• Fires
• Government actions
• Internet outages
• Labor disputes
• Transportation disruptions

19. Termination

We reserve the right to suspend or terminate access to our services without notice if:

• These Terms are violated.
• Fraudulent activity is detected.
• Required by law.

Termination does not affect obligations incurred before termination.

20. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in the district where Freshinbasket's registered office is situated.

21. Changes to Terms

Freshinbasket may update these Terms and Conditions at any time. Updated versions will be posted on the platform with a revised "Last Updated" date.

Continued use of the platform constitutes acceptance of the revised Terms.

22. Contact Information

23. Acceptance

By accessing, registering, placing orders, or using Freshinbasket services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.