Refund & Return Policy

Important information regarding your orders

1Open-Box Delivery

At Freshinbasket, we prioritize transparency and freshness. That's why we strictly follow an Open-Box Delivery policy. When our delivery partner arrives with your order, you are encouraged to open the package and inspect all products before accepting the delivery.

2On-The-Spot Returns

If you find any fault, damage, or discrepancy in the products delivered to you, you must return them to the delivery executive immediately at the time of delivery. We will process a replacement or refund for the faulty items right away.

3No Post-Delivery Returns

Once the delivery is completed and you have accepted the order, we cannot accept any returns, exchanges, or claims for a refund.

Because we deal with fresh groceries and perishable items, we cannot guarantee the condition of the products once they have been handed over. By accepting the delivery from our executive, you confirm that you are satisfied with the quality and quantity of the items received.

4Refund Processing

If you reject a faulty item at the time of delivery:

  • Prepaid Orders: The amount for the rejected item(s) will be refunded to your original payment method within 5-7 business days.
  • Cash on Delivery (COD): The amount for the rejected item(s) will be deducted from your total bill on the spot, and you only pay for what you keep.